1. Introduction
Jaani ("we," "our," "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile app, website, and related services (the "Service"). By using Jaani, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of information:
A. Information You Provide
- Account details: Name, email address, and login credentials.
- User Content: Audio recordings, transcripts, summaries, care notes, and messages you choose to create or share.
- Care Group data: Names and contact details of family members or caregivers you add.
B. Information Collected Automatically
- Device info: IP address, operating system, browser type, app version.
- Usage data: Features used, pages visited, and actions taken in the app.
- Location data (if enabled): Used to display state-specific consent notices and improve Service functionality.
C. Information from Third Parties
- When you connect Jaani to third-party services (e.g., cloud storage, translation APIs), we may receive information from those services.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service.
- Generate summaries and "next steps" from your recordings.
- Facilitate communication within your Care Group.
- Customize the Service experience.
- Comply with legal obligations and enforce our Terms of Service.
We do not sell your personal information.
4. Legal Basis for Processing (GDPR Users)
If you are in the EU/UK, we process your personal data on these legal bases:
- Your consent.
- Performance of a contract with you.
- Compliance with legal obligations.
- Legitimate interests that do not override your rights.
5. How We Share Your Information
We share information only in these cases:
- With your consent: When you invite someone to your Care Group or share a summary.
- Service providers: Third parties that help us operate (e.g., hosting, speech-to-text processing, translation). All are bound by confidentiality and security obligations.
- Legal compliance: If required by law or legal process.
- Business transfers: In the event of a merger, acquisition, or sale of assets.
6. Data Security
We encrypt your data in transit (TLS 1.2+) and at rest (AES-256). Access to data is restricted to authorized personnel on a need-to-know basis. Despite these measures, no system is 100% secure — use the Service with that in mind.
7. Data Retention
- Audio transcripts are retained until you delete them or as long as your account remains active.
- Deleted data is removed from active systems within 30 days, but backups may persist for up to 90 days.
8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Export your data in a portable format.
- Withdraw consent at any time.
- Object to certain processing.
To exercise your rights, email privacy@jaanicare.com.
9. Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect information from them.
10. International Transfers
If you use the Service outside the U.S., your data may be transferred to the U.S. where privacy laws may differ. We take steps to protect your data during these transfers.
11. Changes to This Policy
We may update this Privacy Policy periodically. If we make significant changes, we will notify you by email or in-app notice.